Return Policy
Return & Exchange Policy
Returns
We accept returns within 7 days of receiving your order. After 7 days, no returns are allowed. Items must be new, unworn, and in original condition with all tags attached.
Exchanges
If you need a different size, we offer exchanges within 7 days of receiving your order. You will need to pay a $20 shipping fee for exchanges. The item must be in perfect condition with all tags attached.
Incorrect Size
If you received the wrong size, please contact us immediately via email or Instagram Direct Message. You must provide proof of the size difference, and we will exchange your size out without any additional fees.
International Returns
We gladly accept exchanges for international orders. Please note that shipping fees may vary based on your location and will be the responsibility of the customer.
Refunds
We do offer refunds, but the item must be in new, unworn condition, with all tags attached. You are responsible for return shipping fees.
Sale & Discounted Items
All sales on sale or discounted items are final and cannot be returned or exchanged.
Processing Time
Please allow 7-10 business days for processing your return or exchange after we receive your item.
Return Shipping
If you're returning an item, you will need to pay for the return shipping label. To get a return label, contact us at
RILEY@REGO.CA
At Riley Rego, every custom order begins with your vision. Simply complete the form with your desired details, and our team will carefully review your request. Within 48 hours, you will receive a personalized response including the estimated cost, production timeline, and a secure payment link to begin the process.